Exchange and Return Policy

All return or exchange requests must be submitted by email to support@ksa.johnsonfitness.com for review and approval by Company Johnson Health Tech Saudi.

All requests are subject to inspection and eligibility verification.

Return, exchange, or refund requests must be submitted within 07 days from the delivery date of the product.

Orders cannot be cancelled once they have been dispatched or installed.

Products must be in their original condition and packaging (where applicable).

Exchanges are allowed only if:

• The product is unused

• The original packaging is intact

• The product has not been installed

Installed equipment, including Strength and Cardio machines, is non-returnable and non-exchangeable unless a manufacturing defect is confirmed by our technical team.

Additional charges may apply for:

• Product pickup

• Re-delivery

• Re-installation

If a customer requests an exchange for an unused and uninstalled product, a shipping charge of SAR 300 and a pull-out charge of SAR 500 may apply.

After the equipment has been delivered, installed, and tested by the Company Johnson Health Tech Saudi team, exchange requests will not be accepted unless a manufacturing defect is confirmed.

 

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Manufacturing Defects or Damage

Customers must report any manufacturing defect or damage within 72 hours (3 days) of receiving the product by emailing support@ksa.johnsonfitness.com.

Our technical team will inspect the product to determine the nature of the issue.

If a manufacturing defect is confirmed:

• Repair or replacement will be provided.

• Shipping, inspection, and repackaging costs will be covered by Company Johnson Health Tech Saudi.

• If the product is repairable, repair will be prioritized over replacement.

Company Johnson Health Tech Saudi reserves the right to determine whether repair or replacement is the most appropriate solution.

 

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Refund Policy

Refunds are generally not supported under the Company’s policy and will only be considered in exceptional cases subject to management approval.

Refunds are applicable only for confirmed manufacturing defects that cannot be repaired or replaced.

 

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Non-Refundable Conditions

Refunds will not be provided in the following cases:

• Installed equipment, unless a manufacturing defect is confirmed

• Products damaged due to misuse, improper handling, or unauthorized repair

• Consumables and normal wear-and-tear components

• Change of mind after installation or dispatch

• Products returned without original packaging (where applicable)

 

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Refund Processing Time

If a refund is approved and processed, the amount will be refunded within 2–3 weeks.

Refunds will be made only through the original mode of payment used during the purchase.